FAQ
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Do you ship internationally?
Yes, we ship to most countries around the world! International shipping charges and delivery times will vary depending on your location. Please review our shipping policy for more details.
How long does shipping take?
We know that you're excited to get your order, so are we!
Fast & Reliable Shipping: Receive Your Order in Just Days!
Shipping time:
United Kingdom 2-4 business days
Asia 2 - 11 business Days
Europe and North America 2 - 11 business Days
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email to track your package. You can also login into your account on our website to check the status of your order at any time.
How can I contact customer service?
You can contact customer service team via email at info@ellairehabi.store.
Our team is happy to assist, you will receive a response within 48 hours.
Can I return jewelry?
Yes, we accept returns within 14 days of purchase. Please ensure the item is in its original condition, and check our return policy for specific terms and conditions.
What is Moissanite, and how does it compare to diamonds?
Moissanite is a lab-created gemstone made of silicon carbide, known for its brilliant sparkle and hardness. It’s often compared to diamonds because of its similar appearance, but it has even more brilliance and fire than a diamond due to its higher refractive index. While diamonds are naturally occurring and more expensive, Moissanite offers an affordable alternative with a stunning look, and it is just as durable, making it an excellent choice for engagement rings and fine jewelry.
What are freshwater pearls, and how are they different from other types of pearls?
Freshwater pearls are grown in freshwater lakes and rivers. They are known for their wide range of natural colors, shapes, and sizes, making them unique and versatile. Unlike saltwater pearls, which typically have a more uniform shape and a higher luster, freshwater pearls tend to be more affordable and come in a variety of organic shapes, from round to oval and baroque. Their smooth surface and beautiful iridescence make them a popular choice for necklaces, earrings, and bracelets.
Do you charge GST?
We are currently not registered for GST in Australia, as our annual turnover is below the registration threshold. Accordingly, no GST is applied to our product prices or invoices. This policy will be updated if our registration status changes.
Couldn't Find Your Answers?
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