Refund policy
We want you to love your purchase, but if something isn't right, we're here to help.
Returns
You have 14 days from the date you receive your order to request a return.
- To be eligible for a return, your item must be:
- In the same condition you received it — unworn, unused, with tags
- In its original packaging
Accompanied by the receipt or proof of purchase (order number)
Return shipping costs are the customer’s responsibility, unless the item is defective or you received the wrong item. In those cases, we will cover the return shipping cost.
To start a return, please contact us at ellairehabi@outlook.com.
If your return is accepted, we’ll send you a return shipping label (if applicable) and detailed instructions on how and where to send your package.
Important: We ask that you contact us before returning item so we can provide return instructions. Returns sent without prior contact may experience delays in processing.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at ellairehabi@outlook.com so we can evaluate the issue and make it right.
Non-Returnable Items
We cannot accept returns on:
- Sale items
- Gift cards
Exchanges
The quickest way to get the item you want is to return the original item within the 14-day window. Once the return is accepted and refunded, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The same return conditions apply:
- Items must be unused, with tags, and in original packaging
- Proof of purchase is required
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note: it may take some time for your bank or credit card company to process and post the refund.
If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at ellairehabi@outlook.com.