Shipping policy

  Where We Ship

We currently ship to the following regions:

• United Kingdom (UK)
• European Union (EU) countries
• Canada 
• Australia & New Zealand 

Unfortunately, we do not ship to countries outside these regions at this time.

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Shipping Costs & Delivery Times

Shipping costs are calculated at checkout and vary by destination. Delivery times listed below are estimates only and do not include order processing time.

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Order Processing

• All orders are typically processed and shipped within 1–3 business days.
• You will receive a confirmation email once your order has been placed.
• Once your order has shipped, a tracking number will be emailed to the address provided at checkout.
• Shipping timelines begin once your order has left our facility, not at the time of order placement.

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Shipping Delays

Please note:

• Delivery times are estimates and may vary due to factors such as public holidays, weather conditions, or customs processing.
• Orders to remote locations may take up to 4–6 weeks for delivery.
• We are not responsible for shipping delays caused after your order has left our facility or for incorrect shipping addresses provided by customers.

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Customs, Duties & Taxes (International Orders)

• Orders shipped outside the UK may be subject to customs duties, import taxes, or VAT upon arrival.
• These charges are not included in your order total and are the responsibility of the recipient.
• We are not liable for delays caused by customs processing.

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Order Changes & Cancellations

We begin processing orders immediately to ensure quick delivery. Therefore, we cannot guarantee changes or cancellations once an order is placed.

If you notice an error in your shipping address, please contact us as soon as possible at:
📧ellairehabi@outlook.com

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Tracking & Delivery Notifications

• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
• Additional delivery updates will be sent as your order is in transit.

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Late or Lost Orders

While rare, delays can happen. Here’s what to do:

If your order is delayed:

• Double-check that your shipping address is correct.
• Please wait up to 21 business days before contacting us, as delays can happen due to external factors.
• After that time, reach out to us at 📧 ellairehabi@outlook.com.

If your order is marked “Delivered” but not received:

• Check around your property and with neighbors.
• Wait 3 business days for potential updates.
• Contact your local delivery carrier to submit a claim.
• If unresolved, contact us within 7 business days at ellairehabi@outlook.com and we’ll assist further.

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Missing or Incorrect Items

If an item is missing or incorrect, please contact us within 3 business days of delivery.

Include the following:

• Your order number
• A photo of the item(s) received
• A photo of the shipping label
• Your current shipping address

📧 Submit claims to: ellairehabi@outlook.com

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Broken or Faulty Item Warranty

We offer a 14-day warranty for items damaged due to manufacturing defects.

To be eligible, the item must:

• Be purchased directly from our store
• Be reported within 14 days of delivery
• Include all original packaging
• Not be a free gift or promotional item

Coverage includes:
✔️ Manufacturing defects

Not covered:
✖️ Lost items
✖️ Damage from wear and tear or misuse
✖️ Scratches, breaks, or bent jewelry

To file a claim, email ellairehabi@outlook.com with:

• Your order number
• Shipping address
• A description of the issue
• Photo evidence (and a video, if applicable, such as earring clasps)
• Proof of purchase

⏳ Response time: 24–48 business hours

 

Prices are shown exclusive of VAT. VAT is not currently charged as we are not VAT-registered.

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We Appreciate Your Patience

We’re committed to ensuring your experience is smooth and satisfactory. If you ever encounter an issue, we’re here to help every step of the way.